CLIENT ENGAGEMENT
2025-08-12 00:00:00
Overview
Description
1. Re-engage former or inactive clients by reigniting interest in our trading solutions.
Connect with new leads, introduce TradingPRO’s value proposition, and encourage activation.
2. You’ll play a critical role in driving user engagement, qualifying leads, and delivering the
personalized touch that sets TradingPRO apart.
Key Responsibilities
Key Responsibilities
- Proactively reach out to dormant clients via phone, email, and messaging platforms to rebuild relationships and encourage account reactivation.
- Initiate timely follow-ups with new leads, ensuring they receive guidance on account setup, platform navigation, and available tools.
- Understand client needs and recommend relevant TradingPRO features to improve their trading experience.
- Collaborate closely with the Sales and Support teams to ensure seamless handoffs of qualified leads and account issues.
- Keep detailed records of interactions, feedback, and status updates in our CRM system.
- Share client insights and common objections with the broader team to help improve onboarding and retention strategies.
Requirements
- 1+ years of experience in telesales, customer success, lead generation, or a similar client-facing role.
- Strong verbal and written communication skills in English and own Language — confident, friendly, and professional tone.
- Self-motivated, target-driven, and capable of handling outbound call volumes.
- Ability to quickly learn and communicate key features of a trading platform.
- Familiarity with trading concepts or financial services is a strong plus.
- CRM proficiency (e.g., HubSpot, Salesforce) is advantageous.
Benefits
What We Offer
- Competitive base salary + performance incentives
- Growth opportunities within a fast-paced, global fintech company
- Supportive team culture and training to help you succeed
- First-hand exposure to the trading industry and fintech innovation
About Company
Who We Are
TradingPRO is a leading financial technology company that provides cutting-edge trading platforms and services to traders worldwide. We are committed to innovation, excellence, and empowering our clients to achieve their financial goals.
Our team consists of passionate professionals from diverse backgrounds who share a common vision of revolutionizing the trading industry through technology and exceptional service.
Our Approach
We believe in fostering a collaborative environment where creativity and innovation thrive. Our approach combines cutting-edge technology with deep market expertise to deliver solutions that exceed our clients' expectations.
Security & Compliance
We maintain the highest standards of security and regulatory compliance to protect our clients' assets and data. Our platform is built with enterprise-grade security measures and adheres to international financial regulations.
Performance & Reliability
Our trading platform delivers exceptional performance with ultra-low latency execution and 99.9% uptime. We continuously invest in infrastructure and technology to ensure our clients have access to the most reliable trading environment.
Education & Growth
We invest in our team's continuous learning and development through training programs, conferences, and educational resources to ensure everyone stays at the forefront of industry knowledge.
2015
Founded
200+
Experts
100+
Markets
500K+
Traders
