Frequently Asked Questions
Find answers to common questions about our services
How can I know how much margin needed for the open a position?
- To determine the required margin for opening a position, utilize the trading calculator available in the client area.
- Access the trader's menu and click on the trading calculator to assess the margin necessary for initiating a position.
- EXAMPLE;
What margin call and stop out levels are set for the available trading account types?
What steps should I take if my trading account has a negative balance?
In case your trading account shows a negative balance and you have no active trades, it's essential to reach out to the Support team to rectify the negative difference.
If you prefer to keep trading right away, you can establish a new trading account and make a deposit into it to prevent the loss of the negative balance.
What is free-swap account?
Free swap accounts, also known as "Islamic" or "swap-free" accounts, are designed to cater to traders who have religious or ethical reasons for avoiding interest charges.
On a free swap account, overnight positions do not accrue interest, making it suitable for traders who want to avoid the interest element in their trades. However, it's important to note that free swap accounts might have other differences or restrictions compared to standard trading accounts.
Remember that while free swap accounts do not incur interest charges, they may have other fees or commissions, and the spreads offered on currency pairs may differ. Therefore, it's essential to thoroughly understand the account terms and how they may impact your trading strategy before opening a free swap account.
How does slippage of market prices happen?
Slippage occurs when an order is executed at a price that differs from the originally requested price. In other words, slippage occurs when there is a change in the bid/ask price between the moment a market order is placed and when it gets executed on the exchange. Slippage is the difference between the expected price of an order and the price at which the order is executed.
- When does slippage happen?
Slippage is most prevalent during periods of market volatility, where prices can fluctuate rapidly. Various factors, such as trading server delays and significant market developments, can contribute to slippage. It's important to note that slippage can occur when executing both market and pending orders across all types of trading accounts.
- Is slippage a bad thing?
While it's advisable to minimize slippage for a smoother trading experience, it's worth noting that slippage isn't inherently detrimental since the price difference can work either in favor of or against the trader. The executed price of an order can be classified as positive slippage, negative slippage, or no slippage.
Positive slippage: occurs when the ask price is lower when buying or the bid price is higher when selling.
Negative slippage: on the other hand, happens when the ask price is higher when buying or the bid price is lower when selling.
