Frequently Asked Questions

There are 2 deposit options:

Option A – Deposit Rupiah
• Deposit directly in IDR.
• Funds will be credited to your IDR Wallet.

Option B – Deposit USD
• Deposit in USD.
• The amount will be converted to IDR based on the current exchange rate.
• The funds will then be credited to your USD Wallet before being transferred internally to your IDR Account.

No. Funds cannot be transferred directly from/to a USD/USC Trading Account to an IDR Account.
All transfers must go through the Wallet first.

Transfer Flow: USD/USC Account → Wallet → IDR Account → Start Trading

An IDR Account allows you to deposit funds in Indonesian Rupiah (IDR) and use the funds for trading.

 Deposits are instant and are usually credited to your wallet immediately after the payment is successful. 

Encountering the "Invalid Account" error while accessing your trading account may stem from three possible reasons. Let's explore why this error might occur and how you can resolve it:

Incorrect Login: 

Verify your account number in the Client portal by clicking on "My Accounts." The account number will be displayed TRADER'S MENU under Accounts Overview to an MT5 or MT4 label, along with Live account or Demo account. Utilize this account number for logging in. 

Incorrect Password: 

Ensure you use the accurate Trading Password during login. If you've forgotten your password, you can change it in your Client portal under "My Accounts." Click on the trading account number, select "Change Trading Password," and create a new one. Employ this new password for logging in.

Incorrect Server: 

Check if you are connected to the correct server. In your Client portal under "My Accounts," click on the cog icon next to the account to view the server information (e.g., TradingProInternational-Live). Make sure to log in using the designated server.

If the "Invalid Account" error persists, and you continue to experience issues, please contact our Support for further assistance and information